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Tuesday 27 September 2016

What we learnt while raising capital for Treebo Hotels in a peak and in a trough

If you have interacted with anyone in the startup ecosystem in the last 9-12 months, chances are it would have taken only a few minutes for your conversation to drift towards the gloomy investment climate. And, of course, there is no smoke without fire. Aggregate startup funding did dry up significantly this year. A recent YourStory analysis revealed a 40-percent drop in the capital invested in Indian startups between H1 2015 and H1 2016.


We at Treebo Hotels raised our Series-A round in June 2015, when investor confidence and feel-good about India was at its peak. And boy, was it anything but a super quick raise, or, dare we say, a relatively easy one. Towards the beginning of this year, however, when we hit the road to raise our Series-B round, we found ourselves bang in the middle of the proverbial nuclear winter. With the heady days of 2014-15 behind us, the normal contours and considerations of raising capital were now at play. By the time we closed our round in July, having seen these contrasting environments, we had gathered some valuable learnings regarding fundraising, which we thought we’d share through this article. We’d talk about the four questions – a) how much to raise, b) when to raise, c) who to raise from, and d) how to run the process.

How much to raise

Unfortunately, given the somewhat misplaced sense of pride associated with raising capital, this question often gets only a frivolous answer. And that is, “as much as you can”. Instead, having a fact-based, well-thought-through answer to this question should be the first step of the fundraising process. We found it immensely helpful to have this clarity upfront. And it prevented us from pursuing tempting but suboptimal—possibly even damaging—outcomes.

Raising too little is surely not desirable. It can, in best-case scenario, stifle your ability to make big and bold bets for the future, and, in worst-case scenario, sound the death-knell of the organisation at the slightest sign of turbulence in the market. It was for these reasons, that some of our well-wishers with experience in the startup world pushed us into raising our Series A in June 2015, soon after we decided to start up. In hindsight it was absolutely the right decision for us.

Raising too much, on the other hand, can have even more perilous consequences. A) It can murder innovation. We saw around us hyper-funded organisations developing almost a compulsive DNA of throwing money at problems rather than figuring out their viable solutions. B) It leads to unwarranted dilution of founders’ stake, thereby disturbing the critical alignment between company success and their long-term wealth creation. And c), if not justified by commensurate value creation, it can fundamentally distort a key performance metric - ROCE, or return on capital employed, which tests a company’s P&L success not just in absolute, rather against the aggregate funding raised by it.

On balance, given our requirements and the environment, we decided to plan for a 15-18-month runway with our Series-A raise, and 24-30-month runway with our Series B. The ‘runway’ metric is key. Raising a large amount to secure the business for a longer period in a difficult investment climate makes sense. Raising a large amount to spend more on business just because you can does not. Business should dictate capital raised. Not the other way around.

When to raise

Fundraising is sometimes thought of as a periodic activity, where you announce to the investor world at large that you are raising money and that’s how interest and eventually capital is secured. We initially thought so too. But we soon realised that while this may sometimes happen at very early stages of a venture, fundraising is usually a continuous process with a combination of ‘inbound’ and outreach. This is increasingly true in today’s saner investment climate where investors like to evaluate companies (and therefore, teams) over a longer period of time.

Great investors are looking to have these conversations and do not wait for a formal fundraising process to begin because it is already too late for them to start engaging if the company is a potential winner. Over the last 15 months since we launched, we have regularly been in conversations—introductory to exploratory to late stage—with investors.

However, the final decision on the fundraise should also depend upon whether the company is ready to take in the said amount of capital. Equity capital needs to be thought of not as a privilege but as a responsibility. Raising too early without significant value creation can be very harmful. It often leads to companies chasing the wrong goals, eg., a very early-stage company focussing on growth to justify its valuation vs. chasing product market fit.

Who to raise from

Assuming one does have the choice, there are many answers to this one depending upon whom you ask, from “the first one over the line” to “whoever is paying the highest price” to “the one with the largest cheque” and so on. In our limited experience, this is not the right path to go down. Choosing the right investor is as important as deciding on your company’s strategy and just like the latter, the choice of investor has many nuances.

To start with, money matters but the colour of money matters as much if not more. One needs to look at investors, especially early stage ones, as more than just the source of capital. Getting on board a high-quality, reputed investor is also the biggest signal you can send to the broader ecosystem. Even if the better quality investor comes in at a lower valuation, it is totally worth considering.

Second, one needs to find the best investor, not in general but for one’s own specific company. So you should be asking the question “What do we really need help on?”. Depending upon the team’s skillset and the space you are in, the answer could range from product/tech to marketing to retail distribution etc. The answer to this question should influence the choice of investor. For instance, having an investor experienced in brand building was key and did influence the Series B outcome in our case.

Third, it is imperative to find a partner with whom you have complete alignment. While alignment is easy to come by when the going is good, one needs to think through how the relationship would work in difficult times when things don’t go well. Last thing an entrepreneur wants in tough times is a fundamental misalignment on key choices such as growth-experience-profitability trade-off, customer segments, new business lines etc.

In our case, one of the Series-A investors asked us when we presented our business plan during the pitch, “Why wouldn’t you do a lower scale if you must, to deliver a fantastic experience if you are really building a brand?”. We immediately knew that this partnership would work well.

Lastly, there is one additional thing to consider, and that is the topic of dirty terms. Imagine this – you have just walked out of the pitch after shaking hands and verbally agreeing to the offer. An hour later, you receive the term sheet and you eagerly examine its contents. Everything seems in order – the investment amount, dilution etc. Except it isn’t. Lurking in a corner is the ask for a superior liquidation preference (a downside protection element for the investors). To make matters worse, the anti-dilution clause looks very different from what your entrepreneur friend said it would be.

You have just been hit by what is described in the investment world as a ‘structured term sheet’. At this point, the wise thing to do would be to stay as far away from this as possible. Not the most talked about aspect of fundraising, structured term-sheets can kill you. They can dramatically tilt the payoffs and create misalignment amongst shareholders. And impact of these terms only becomes worse as you go along. As these terms get ‘unboxed’ over time, they can create situations that are completely onerous for the founders. If you have the choice, it is a no-brainer to pick a clean term-sheet over a dirty one, no matter what the valuation or size of investment is.

How to run the process

Fundraising can be quite an emotional roller-coaster, with the peaks and the troughs linked to outcomes of investor discussions. One doesn't need the fundraise process itself to become a source of anxiety. Here are a few things that we found helpful.

First, don't let the whole organisation or the whole management team or even the whole founding team become a part of the process. After all, the primary job of business is to do business, not to raise money. We heard from an investor about another startup where growth plateaued for the three months that the founders spent on raising their next round. We were careful from the beginning about not letting this happen to us. So between us, one person took the explicit responsibility of leading the process with the other one getting involved only as and when necessary.

Second, fundraise or no fundraise, keep your books, your legal contracts, your data and dashboards all in top shape and readily retrievable. Aside from being the hallmark of a good, transparent, data-backed business, this readiness of your information could be a huge asset during the fundraise process. It can help expedite the process as well as further strengthen a prospective investor's belief in the quality of team and processes set by them.

Finally, when it comes to negotiating the terms of the investment, push for granular discussion and alignment on the key terms at the term-sheet stage itself. All term sheets have an exclusivity clause that prevents companies from prospecting any other investor till the completion of the current process.

This exclusivity could leave the company stranded without options if for any reason the current process falls through. To prevent this, it is highly recommended to discuss and lock the major clauses—the ones that could lead to an impasse in the process—early on, even if it takes a little longer. Following the same approach allowed us to move from term sheet to definitive documents quickly and smoothly, without any surprises.

Aside from the specific ones above, the other overarching—and heartening—learning we had was that for good businesses, money is still available in the Indian market, and will likely always be. Investors taking long to evaluate a business can only be a good thing for a good business as it signals the making of a solid partnership foundation.

Of course, we are far from being an authority on this topic, and these learnings are not absolute. So, would love to hear about your experiences and views in the comments section.

Monday 26 September 2016

How these students from 49 remote village schools are learning in state-of-the-art digital classrooms

The Indian government has achieved significantly in strengthening the rates of children’s enrollment to school. But, the real problem is in their learning outcomes. 85 percent of the 1.3 million schools in the country are in rural hinterlands, causing an acute shortage of good quality teachers, as well as a failure to create a confluence of cultures and exposure from the outside world, for the student. As of 2011, eVidyaloka is that nexus. A service-delivery model that aggregates passionate people across the world as volunteer teachers, eVidyaloka orchestrates sessions and lectures in schools in remote villages of India, by conjuring up a “digital classroom.

Meet the ideator
Venkat Sriraman is an engineering graduate from the class of ‘95 at BITS Pilani. A momentum that was set by his engineering degree transported him to civil engineering for three years and software, for 14 years. But, for Venkat, his plunge was a ‘smooth transition’, into an alternate career. At least, it felt like that, because he was driven by his principles coupled with his professional competencies, to create a model built on years of research. “eVidyaloka was not an aha idea, but a diligently explored and evolved model of innovation,”says42-year-old Venkat.

What is eVidyaloka?

Registered in Bengaluru in 2011 and governed by Section 12A of the Income Tax Act 1961, the eVidyaloka model brings together qualified Indian nationals currently living across 110 cities, leveraging the power of technology to enable access to high quality teachers for the children in the remotest villages and tribal zones of India. It focuses on children aged between 10 and 14 years (6th‑8th grade), delivering live interactive classes in the local medium, through a powerful partner ecosystem.

What do the kids have to look forward to?

Predominantly, the state board’s curriculum itself is being taught by the volunteer teachers, with an objective of augmenting it with rich digital content like videos, visual flows, pictures, activities, etc.

They have even engineered their own softwares to facilitate the sessions, like My eVidyaloka 3.0, which digitises the various process frameworks that are involved in the working of the sessions. They use Skype, Google Hangout for tuning the teachers in.

Who is teaching?
Over 70 percent of the volunteer teachers are qualified professionals in various fields, post-doctorates, homemakers, retired teachers, graduate students, Ph.D students and working professionals from India and abroad.

Who are the allies?

eVidyaloka values regional idiosyncrasies and leverages them by empowering the existing grass-root level organisations to work with the government schools in their villages. It is designed to be a complimentary or supplementary component to the established Government Education System. The respective authorities in the State Education Department are in the loop about the functioning and the value proposition of the programme and necessary consent is obtained, prior to the start. In regions like Giridih, Jharkhand, they received overwhelming support from the technological government institutions like NIC alongside the District Administration.

The journey

It all started with a trial, a virtual Summer camp in a village called Thenur, in Perambalur district of Tamil Nadu, in the year 2010 (April and May). The camp was put together with the Projector infra and the recently obtained BSNL broadband by the locally functioning NGO called Payir Trust, and with few handpicked passionate individuals across Chennai and Bengaluru.

Two fundamental things were well established in this eight-week experimental phase. Despite fragile internet connection and digital infrastructure, the children just thoroughly enjoyed the experience of learning. Secondly, the teachers were developing emotional connect with the children and expressed eagerness to continue their time beyond the summer camp.

In June 2010, the classes were extended to the same children from class6th to 8thafter the school hours for Maths, Science and English, in the NGO premises. From there evolved the first model of remote class delivery – a local-partner driven, outside-learning centre.

Improvising – an indispensable part of entrepreneurship

In July 2010, eVidyaloka drew a two-year pilot plan for their documented delivery model, defining three offerings- the ‘after school, NGO premises, NGO managed’ format, the ‘after school, rented premises, eVidyaloka directly managed’ format, and lastly, the ‘in school, NGO managed’ model.

Executed between April ‘11 and March ’13, they were able to establish six centres across TN, AP and JH, over 40teachers had taught over 250 children, over a span of more than 450 hours – completely online, of course. The students were showing results, too. Seventy percentof the children scored at least 50 percent in their academics back in school.

What Venkat learnt from this experiment is that the biggest catalyst of this innovation is the children’s instant acceptance of the virtual world, for a child’s mind is absolutely unbiased. And that the internet was still unstable and unavailable in villages is a myth - over 100,000 villages, as of 2012-13, were broadband connectivity powered, and it was only going to get better. Having said that, the connection was certainly not up to the mark. Moreover, erratic power supply was more of an issue than the internet. This was addressed by making a UPS system to handle the digital infra. Finding alternate broadband connections has been a constant part of the equation– as they shifted from BSNL Wired broadband to WiMax, mobile 3G and now, Reliance Jio.

Trial and error

Testing the waters with three models, the first, ‘after school model’ didn’t work as well as the ‘NGO premises/managed’and ‘eVidyaloka managed’ models. It was because the former would eat into their play hours, and girls found it difficult to make it beyond 6 pm because of social and safety reasons.

Having established sound fundamentals, a three-year-plan was laid. It was decided to replicate and scale it upto 50 villages across five states, reaching out to over 3,000 children with over 300 teachers from across the globe.

Moreover, based on the reviews from three schools in the Dharwad regions, which spread in all the lands, a total of 50 government school teachers assembled from the CRC, and spent time to understand how the eVidyaloka model works. Three of the panchayats where the eVidyaloka school is running, came together and invested resources to make sure the digital classrooms look neat, clean and conducive. The district administration of Jharkhand has even offered to take care of the entire school’s infrastructure and have eVidyaloka serve the KGBV schools, a phenomenon repeated in the adjacent district of Deogarh.

The result: 175 out of the targeted 300 were headhunted to teach at about 25 centres by 2015.This number was raised to 338 teachers, 49 centres across 49 villages from Jharkhand, Andhra Pradesh, Karnataka and Tamil Nadu, 3,000 students and modules in four languages by 2016.

Kodak moments!

The team of 20 was able to rope in the inventor of Google Glass himself, to interact with the children of Jharkhand and even give them a live demo of the product, in a memorable session.

“I go and proudly tell my friends that my school is no less or better than most schools in Hyderabad”, says Genus, the Headmaster of Juvvalapalem School, a partner organisation in Andhra Pradesh

Venkatesh P, a volunteer from Hyderabad, heartily narrates, “I am engineer, but always wanted to be a teacher. eVidyaloka is a dream come true for me where I am realising my passion.”

Saturday 24 September 2016

From 2 people working out of a bedroom to a successful media business — the Thought Pot Media story

Starting up is a challenge in itself, and it gets all the more complicated when you choose a sector that is already full of competition. Undaunted, 26-year-old media professional Pooja Jain teamed up with a colleague to set up an ad agency and took on the challenge of doing things differently.

A Bombay girl, Pooja secured a bachelor’s degree in accounts and finance from Lala Lajpat Rai College and went on to work first as a brand manager with Zee and then with multiple digital agencies. It was during one of her digital agency stints that she met her co-founder Abhijeet Chandan, discovering that they shared similar interests. The duo decided to turn their idea into reality and together founded Thought Pot Media, a full service digital agency with an aim to revolutionise the way the industry looked at the digital landscape, in January 2013.


Onboarding the first client was relatively easily owing to their previous contacts, but coming from an agency background they knew that to stand out from the crowd they needed to follow a different approach. Working out of a bedroom, we started working 24/7 at doing the same thing every other agency was doing, differently.

Standing out

Right from the start, Pooja and her co-founder made sure that they developed a process wherein the client feels really comfortable and both parties are on the same page at any given point. They also put together a flexible approach that could accommodate the latest trends and changes at any given point.

After setting up processes, the duo focused on onboarding the right people. Pooja and Abhijeet realised that although the two of them had industry experience, they could not do everything on their own. Hence, they set out to hire people who could think on their feet.

Recognising talent and delegating effectively is something we aim to achieve even today. One wrong decision can lead to a lot of problems and corrective measures have to be taken immediately. So we hired people who could align themselves with the vision of the company.

Thought Pot was started with a small team of five people and as work started pouring in, the team grew too and has 36 people as of today.

A full service digital agency, Though Pot Media devotes their time to quality storytelling by amalgamating creativity with technical innovation for each of their clients to build engaging conversations. Some of the agency’s best-known campaigns include
Launching three of Hollywood’s highest grossing movies in India in 2013.

A Twitter-powered battle called #I am The Wolverine as a pre-promotional activity for the release of The Wolverine 3 D in India which received 75 k tweets in three days’ time with the hashtag trending nationally. As a result, the movie’s official website got more than 25,000 unique visitors who spent an average of five minutes each on the website.


The biggest challenge in being an entrepreneur and running a company is the belief in yourself and your vision. That is quite difficult sometimes when there are so many things to achieve simultaneously. This is a challenge you have to overcome personally, wherever you may be working.

Tackling competition

According to EY’s Social Media Marketing India Trends Report, today, 41.5 percent of social media-savvy organisations say that around one–five percent of their marketing budget in spent on social media. Three-fourths of the organisations surveyed have social media budgets under Rs 10 crore, while a little above a quarter of the organisations surveyed have social media budgets exceeding Rs 20 crore. However, social media budgets were in excess of Rs 1 crore per annum and 14 percent of the brands spent Rs 10-20 crore on social media in 2014. There was a decline in the number of brands that spent in excess of Rs 20 crore to 14.3 percent in 2014 from 17.1 percent in 2013, indicating that brands are exceedingly cautious on the returns and are optimising spends.

The bootstrapped venture headquartered in Mumbai is growing fast, with a year-on-year growth of 75 percent. Thought Pot’s illustrious clientele includes big names such as Oakley, Truecaller, Nimbuzz, 20th Century Fox, Sony Entertainment, and Dharma Productions, among others.

Over the years, we have made sure that our content is very topical. This coupled with an internally well-structured team helps us get all these big brands on board.


For us, it’s very important to give the audiences a memorable experience and it is what we aim to achieve with every campaign we carry out.

Technology and innovation

Thought Pot was responsible for the release of The Wolverine for 20th Century Fox. "The Wolverine Experience" featured 19 big-screen kiosks that immersed passersby in a key fight scene from the film. With the help of a Kinect sensor, people took the role of the hero and could literally experience slashing away at the enemy with their own adamantium claws. The kiosks were placed all over the world, from Brazil to India and at Comic-Con.

Another interesting campaign the agency carried out was the Dark Room Activity for the movie Don’t Breathe. A whole setup where the user could go in and experience a dark room with hurdles and props was created in PVR theaters.

The users had to go in and find a hidden bag. There was also an old man with a gun inside the room to add a shock element. The entire room had hidden and go-pro cameras so we could capture the reactions. The room was also sound-engineered to create the vibe. We had influences and Bollywood celebs take the experience.

The agency has also recently made its foray into the production space with a campaign called #CelebrateHer for the brand Friends Adult Diapers, a subsidiary brand of Nobel Hygiene which went live around Daughter’s Day. With plenty of productions in the pipeline, the agency is now looking at newer ways to connect with consumers, present brands, and redefine what digital marketing.

But it’s more than just profits and an illustrious clientele that make a successful entrepreneur, feels Pooja. You are the peon and you are the founder as well. That's part and parcel of starting a company. If you can sweep your own office floor and take care of everything at the same time, then you will be able to achieve what you want. If not, then entrepreneurship may not be your cup of tea.

Friday 23 September 2016

TrustBin converts food waste into organic manure

Shekhar belongs to a family whose primary source of income is farming. Having personally witnessed the troubles of organic farmers, he gave a lot of thought to how best to address their issues.
TrustBasket Team
His interest in growing potted plants made him want to improve the experience of gardening, and soon he had moved on to the idea of making a business out of it, leading to the birth of TrustBasket in February 2015.

It is a known fact that one of the most challenging aspects of waste disposal is getting people to adapt to the concept of segregation. Most of the garbage from cities ends up in landfills. This was why, in keeping with his vision of sustainable and affordable gardening, Shekhar came up with the idea of TrustBin, a product of parent company TrustBasket.

“We believed in composting as the effective and practical solution. Through this product, we are trying to solve a major challenge in our cities,” says Shekhar (31), a graduate in electronics and communication engineering. In the past, he has worked with Concentrix, Tech Mahindra, and EMC Corporation.

He further added that when people compost their food waste, they automatically separate dry waste from it which automatically solves the segregation issue.

Bengaluru-based TrustBin allows users to convert food waste into organic manure and in turn use it for growing plants. The liquid manure, a TrustBin by-product, can also be used as an effective cleaning agent for bathrooms.

Existing traditional composting methods are slow and malodour is a major drawback. Traditional methods are not very convenient for flats and small houses. While looking for alternate methods, we came across an interesting process widely followed in Australia, the US, Canada, etc. This is a biotechnology invention from Japan, and the same is brought to our market in the form of TrustBin,” says Shekhar.

The startup’s other product is the Grow Kit, which provides all the materials required for growing organic vegetables at home.
Going through multiple routes

The startup is exploring the idea of TrustBin manure being used for organic farming, and is analysing the feasibility of collaborating with farmers who practise organic farming to supply the manure (produced in houses).

TrustBin

The prototype stage will see customers connecting with farmers interested in using 100 percent organic domestically produced manure. Shekhar is also of the view that transportation costs will become more affordable with a bigger network of people using the Bin.

Having multiple business models always help to scale up towards gainingincremental growth and Shekhar wants to play safe. The startup also sells over 300 varieties of seeds.

Growth metrics

TrustBasket’s current month-on-month revenue growth is 30 percent, with the majority of it being driven by the e-commerce model. Shekhar says, “Going forward, our primary focus is to build a brand and sell via stores as well. Gardening products are always best sold by leveraging the convenience of online platforms with the in-store experience possible at physical stores.”

They are planning to start kiosks/retail stores at various organic shops and shopping malls. With this vision, the startup is looking forward to grow sales tenfold by the end of 2017.

A well-planned capital budget determines the scalability of a startup during the initial phase, so it is no wonder that Shekhar prefers to rely on social media and word of mouth for TrustBin’s marketing. The team comprises 15 full-time employees and five freelancers.

Others in the space

Betting big on gardening as a hobby, a few startups have sprouted in the last few years. Greenopia is a smart gardening kit that consists of one or multiple smart pots and a mobile application that helps a user monitor and take care of their plants remotely.

Springfinity.com is an online aggregator of plants, gardening accessories and services, organic produce, and green consumer products. Ugaoo offers a broad range of gardening and agriculture supplies such as kitchen garden seeds, commercial hybrid seeds, garden tools, insecticides, and a wide range of multilingual books on various topics.

According to a study by ASSOCHAM and TechSci Research, India's organic food market is growing at a rate of 25–30 per cent and will touch $1.36 billion by 2020.

Thursday 22 September 2016

The utterly butterly delicious story of Amul

Over the years, Amul, one of the most beloved brands of our country, has become the taste of India, just as its tagline claims. Every Indian millennial has grown up listening to the jingles of its many dairy products, and the Amul girl, the brand’s mascot in the polka-dotted dress, has become a nostalgia-evoking symbol. Amul has truly come a long way since its founding in 1946.


The beginning

Amul was formed as a part of a cooperative movement against Polson Dairy in Anand, Gujarat, which procured milk from local farmers of Kaira District at very low rates and sold it to the then Bombay government. Everyone except the farmers benefited from this trade. The farmers took their plea to Sardar Patel, who had advocated farmers’ cooperatives since 1942. The result was the formation of the Kaira District Co-operative Milk Producers’ Union Limited in Anand.

The union started pasteurising milk produced by a handful of farmers for the Bombay Milk Scheme and grew to 432 farmers by the end of 1948. The rapid growth led to problems including excess production that the Bombay Milk Scheme couldn’t accommodate. To solve this issue, a plant was set up to process all that extra milk into products such as milk powder and butter.
Amul is born

The late Dr Verghese Kurien, rightly called the Milkman of India, was Amul’s true architect. His journey at Amul began in 1949 when he arrived in Anand to manage a dairy as a government employee. He went from helping farmers repair machinery to revolutionising India’s dairy industry with the White Revolution (or Operation Flood), the largest dairy development programme in the world.

The new dairy with the milk processing plant was ready for operation in October 1955, the year that also saw a breakthrough in dairy technology —buffalo milk was processed to make products for the first time in the world. The word ‘Amul’, derived from ‘Amulya’, which means ‘precious’ or ‘priceless’ in Sanskrit, was used to market the range of milk products developed by the Kaira Union. It is also an acronym for Anand Milk Union Ltd.

Dr Kurien had a vision. He wanted to offer small-scale dairy farmers quality-control units and centralised marketing, which were missing at the time in the dairy economy. Thus, the Gujarat Cooperative Milk Marketing Federation (GCMMF) was created in 1973 to market milk and all milk products produced by six district cooperative unions in Gujarat. GCMMF is the largest exporter of dairy products in India and Amul is the umbrella for all of its products.
Awards, accolades, and a global presence
Over the years, Amul, together with GCMMF, has won numerous awards. Some of these include the Rajiv Gandhi National Quality Award, 1999; the Golden Trophy for Outstanding Export Performance, 2009-10; Best Marketing Campaign, 2014; and World Dairy Innovation Award, among many others. Amul earned recognition all over the world when GCMMFintroduced it on the Global Dairy Trade (GDT) platform, where only the six top dairy players across the world sell their products.
More than a mere slogan

Amul’s famous slogan, which is now a part of its logo, was created in 1994 by Shri Kanon Krishna of a Mumbai-based advertising agency called Advertising and Sales Promotion (ASP). According to Amul, the Taste of India slogan is more than just corporate positioning or advertising jargon. This slogan lends meaning to the brand’s never-ending commitment to taking quality food and products to the rural man, which he otherwise couldn’t have afforded.

The Butter Girl

Amul did not always have the round-eyed moppet as its mascot. The Butter Girl was born in 1966 when Sylvester daCunha, the then MD of the advertising agency handling Amul butter’s account, created her for its campaign. It was a pleasant change from the dull, corporate ads that the previous agency had come up with. Being a seasoned marketer himself, Dr Kurien gave daCunha complete creative freedom to create and release the ads without taking the company’s permission. 30 years later, the Utterly Butterly Girl still wins hearts wherever she is, whether on a billboard or on the packet of butter.

Amul is not just a brand; it is also a movement that represents farmers’ economic freedom. The name is now a household term that is here to stay, and the chubby-cheeked Amul girl will continue to cast a spell on the public.

Wednesday 21 September 2016

Self-learning algos could help farmers diagnose plant diseases and damages instantaneously

An application based on artificial intelligence and machine learning developed by a bunch of young Germans fresh out of university could disrupt call centres providing ‘agvisory’ services and perhaps even enhance them. But first let me take you to one such call centre set up by a multinational corporation which is in the seeds and weedicide business.

It is mid-morning. Lalan’s tomato crop has been afflicted by early blight. The farmer from Madhya Pradesh’s Satna district calls a number. It is picked up by an adviser at a highrise in Malad, a Mumbai suburb. Lalan complains he has applied copper oxychloride without effect. The adviser asks him whether he has sprayed the plant on both sides. He suggests mancozeb, a fungicide, instead. The farmer says the fix is effective but not available. Try chlorothalonil, the adviser tell him. “I can spell it out for you or you can call me from the shop,” he offers. He advises Lalan to be quick about it because blight is contagious.


Lalan had called before, so the screen prompts his details. The tomato crop is 44 days old. Lalan is advised to spray calcium nitrate to initiate flowering and also give bamboo supports to the plants.

The agent is Pravin Mane, a graduate of agricultural sciences. He has been at the job for three years. On the day of the visit, there were 30 of them on the phones out of a total of 42.

A farmer from Nalajhar village in Chhattisgarh’s Bastar district is next on the line. He calls about 'Sardar' brand tomato seeds. Mane says he cannot advice on non-company brands.

Jethuram Markham wants to know why the leaves of his maize crop are reddening. ‘Phosphorous deficiency,’ Mane tells him and prescribes a foliar spray.

 Marathi caller seeks advice about his cotton crop. The screen prompts adviser Sachin Bhosle that the caller is Vijay Devaji Hulke of Seraj Khurd village in Korpana of Chandrapur. Bhosle is also a B.Sc in agriculture and has been seven months into the job. Hulke has 22 acres, and the soil is heavy or clayey. He has five acres under cotton and the first call was made on 14 June, 2014. Hulke, the screen says, has been calling regularly about fertiliser management, pest control, nipping and plant rejuvenation.

In the tough marketplace of the seeds business, companies realise that they can retain a lead over rivals only if the technology they have embedded in seeds is translated into yields in farmers’ fields. The technology development manager, who has set up the ‘agvisory,’ says the company will succeed only if farmers succeed.

Though seeds decide how much a plant will yield and whether it can resist pests, fight diseases or thrive in adverse weather conditions, they cannot deliver on their potential if farmers do not plant them at the right time, neglect proper spacing, misalign nutrient supply with stages of growth, ignore preventive measures or fail in taking curative action should there be a pest and disease attack. It is not just the genetic make-up of plants; their nurture also determines the quality and volume of output.

The service had been accessed by four million farmers since 2010, without advertising, just on the basis of word of mouth. That attests to the credibility of the service. "The backend advisory tool we have developed is the Bible on corn," said the India-region CEO. The value of the advisory depends on how relevant it is to farmers.

But such kind of services are likely to be disrupted ─ or enhanced ─ by an app called Plantix.net developed by seven Germans who are just out of University of Hannover. By uploading photographs of plant damage, one can get to know the cause and the likely remedy. Currently some Indian agricultural universities offer such remote diagnostic services but they rely on experts. Plantix is unique in that it deploys self-learning algorithms to detect and recognise optical patterns in photographs of plant damage caused by pests, diseases or nutrient deficiencies. ‘You can get the results in seconds,’ says Charlotte Schumann, one of the co-founders of the startup called Progressive Environmental & Agricultural Technologies (Peat), which was set up in 2015. She is a Ph.D in anthropology. Her colleague Alexander Kennepohl has specialized in geo-data management and plant pathology, while the Chief Technology Officer, Robert Strey is into artificial intelligence.

Charlotte and Alex were in India for five weeks to seek collaborations with Telangana University and the Indian Council of Agricultural Research. Peat has an arrangement with Icrisat, the Hyderabad-based international institute for research in crops for semi-arid tropics. It sees India as a big user of its services, which it would like to offer in local languages.

Plantix.net has a database of 60,000 pictures, says Alex. It can detect about 50 diseases. The target is to have a library of 200 diseases and deficiencies that would cover most of the afflictions of interest in the target geographies. There are about 2,000 users in India, "but what is 2,000?" asks Charlotte. They want more farmers to plug in as that would enrich the database.

While the application is being offered free, there could be licensed customisations for groups, commercial or non-profit, engaged in various slices of agricultural activity. Farm management could be a spin off, as also weather advisory services.

The startup is looking to collaborate with bright minds in India. It got a one-year grant from the German government and is now in the seed funding stage. A lot of VCs are interested, says Charlotte, "so we are in the good position of having to choose."

Mohan Kumar, a young agronomist of online grocer BigBasket who engages with farmers in Mysuru said the app is useful for field workers like him and also to farmers if they can handle Android phones. Based on photos uploaded, the app gives a list of probable causes, rated for relevance, but does not pinpoint any one.

This was also the observation of Sudhanshu Kumar, a large farmer of Nayanagar in Samastipur district. Kumar said he had sent pictures of damage to mango leaves. The app said the most likely causes were phosphorous deficiency, Anthracnose of papaya and mango and dieback disease. All of them got 42 percent rating. Kumar decided it was dieback disease. So the app requires prior knowledge. Kumar found the store picture facility helpful; it served as a record of diseases and pests in his farm. It also doubled up as a ready reckoner. Kumar also saw the app as a library of pest damage and diseases available at the finger tips. He could refer to it and clear doubts. But to make best use, farmers would have to send pictures correctly – with proper lighting, focus and resolution. Overall both were excited with the app. We also asked the head of the agvisory service alluded in this story (Monsanto) for feedback, but did not get a response.

Tuesday 20 September 2016

These Desi Cowboys deliver farm fresh products at your doorstep


Milk and honey is a metaphor for prosperity and purity in most cultures. There was a time when milk and honey were only available in the purest and richest forms, but not anymore! Commercialisation and mass production with poor implementation of quality standards has resulted in poor tasting food items. Also, adulteration with synthetic additives aimed at reducing costs and increasing shelf life has further deteriorated the quality of these food essentials. Twenty-eight-year-old Aalekh Agarwal assumed that he was lactose intolerant as he was unable to digest milk. During his stay in London – where he pursed his Master’s degree – he consumed the milk there and realised that his inability to digest milk was due to the poor quality of milk supplied by most of the brands in India.

Aalekh says, After some research, I found that the milk that we get in packets is a mix of buffalo milk, cow milk and goat milk – all mixed to maintain the minimum fat standard. This is an extremely unhealthy way of consuming milk. Similar is the story of most vegetables and fruits in our markets that are grown with copious amounts of fertilizers and pesticides. That’s when I decided to bring about a change by stepping into the farmer’s shoes.
Aalekh Agarwal
Cowboys.desi, the brand offering from Aalekh’s company Trunks and Roots, is dedicated to hygienic and superior dairy and agriculture practices. Aalekh explains, “The cows in our farms are vaccinated, live in well-ventilated sheds and graze in open green fields on natural fodder. Not only is this a more humane treatment of the animals, but also leads to better quality of the milk. Also, milking is carried out in automatic parlours without any contamination from human hands.”


From pure, undiluted milk untouched by human hands, chemical-free fruits and vegetablesto organic honey, ghee, cooking oil and spices, the Cowboys product range has grown from the single product – milk – that Aalekh started with.

The short route from IT to dairy farming

Aalekh’s family is into an IT-related product business and hence he had pursued his high education in Information Business Systems. When he returned to Delhi in 2013, he bought a farm in Jaipur for his personal use and decided to try his hand at dairy farming. It was just a small farm with eight cows, and a small patch of land to grow vegetables. Aalekh’s lack of experience in agricultural science and operations was a handicap, but realising that automation was the way to go, he got almost every possible process automated. Soon his team developed expertise and the output from the farm grew beyond his family’s needs and so Aalekh decided to turn it into a full-fledged organic foods business.

Once the operations were standardised, a cold chain (temperature-controlled supply chain) was developed for transporting milk to Delhi and retailing of untouched milk was initiated under the brand name ‘Cowboys.desi’ in January 2015.


Today, the farm houses around 450 cows and has increased to 160 acres in size. The farm activities include dairy farming, floriculture, horticulture and vermicomposting. With modern greenhouses, fruit orchards and an apiary, the farm is a perfect marriage of nature and technology.
Cowboys takes the phrase ‘fresh from the farm’ very seriously

Aalekh commutes constantly between his office in Delhi and the farm at Jaipur. At Jaipur, the 85-member team comprise dairy managers and farm workers. The five-member team in Delhi focusses on marketing and the distribution logistics.

Currently bootstrapped, the brand has already touched the Rs 2 crore revenue mark in the last financial year.

Cowboys products are being stocked in many retail outlets in South Delhi and Gurugram and delivered to the customers’ homes in the same geographical area. Customers can also subscribe to them directly with the milk getting delivered to their homes. Select products like honey, ghee and mustard oil are available on e-commerce portals like Amazon.

Cowboys is now looking to expand to other areas of Delhi NCR and to Tier II cities likeChandigarh and Jaipur. The pasteurised variant of the cow milk is currently undergoing market trials. Since this milk has an enhanced shelf life, Aalekh hopes it will help in rapid expansion of the brand.

Monday 19 September 2016

How this Noida auntyji is making a killing on YouTube

It is 4 am, and the early bird has just returned with the choicest worms to her warm nest of hungry chicks. The incessant chirping fills the Noida neighbourhood with the promise of a new day.

Nisha is up and about in the kitchen. She pours a strong cup of tea for herself to brace an intense morning that is about to follow. But she is not on call as a housewife and mother. Her children have long flown for distant shores, and it’s been a while since she has reclaimed the morning hours for herself.

Nisha Madhulika’s recipes are simple and easy to cook.
Nisha spreads out a handwritten note that has all the essentials she needs listed out. With her signature effortless moves, she arranges everything on her kitchen top. The fresh spinach, coriander, and green chillies are finely chopped, the peas pureed, and the flour mix ready. Her hair neatly tied behind in a simple ponytail, she is all set to face the camera in her home-pressed crisp kurta and a warm smile.

By now her husband is also up and ready. With the camera in his hand, he gives her some last-minute instructions. As the camera rolls, Nisha sets about introducing the ingredients of the dish she is about to make. After a few awkward moments and retakes, they finally manage to capture the process of cooking the particular dish, in this case, I am assuming, palak kachori. They will no doubt eat that for their breakfast, before her husband rushes to leave for work at 9 am.

And so it was, every morning, a new dish for breakfast and a new fear conquered. Nisha Madhulika, 56, has come a long way since the time she shot for her first video and uploaded it on YouTube on May 16, 2011.

Comments and feedback from her followers always bring a smile on her face.
Today, millions of people from all over the world visit her YouTube channel, which showcases vegetarian recipes. Nisha auntyji, as she is fondly referred to by her 772,739 (and growing) subscriber base that includes people not only from India but places as far away as Africa and Australia, is one of the top five YouTube stars in Asia. And hold your breath, with a total view of 236 million. Her number of views per month is more than 18 million, and the number of average views per day is between 575,000 and 625,000.

Since that early morning of 2011, she has uploaded 1,115 videos of vegetarian dishes (without onions and garlic, mind you) lapped up by new brides, students learning to live alone, and anyone who feels they need to taste her maa ke haath ka khana while living away from home. YouTube recently featured her in its Top Chefs coffee table book.

Recipe for success

Nisha Madhulika with her team.
Now an average YouTuber knows what the numbers above signify. But for those who do not, it means that Nisha is a millionaire. Just on the basis of her YouTube views, she probably earns more than the men in her house (she has two sons 36 and 34 years old, who are tech entrepreneurs).

Though she says she cannot give out the amount she makes through her YouTube channel, she says, “Itna toh mein kama he leti hun jitna kisi IT top executive ki salary hoti hai (I probably earn something close to a top IT executive’s salary),” she tells me with a smile.

However, unlike your assumption that she must be making money through brand endorsements, she told me so far she has refused every endorsement request. “We get someone approaching us nearly every week, but we want to be totally responsible to our viewers and treat them as patrons, and not corporations. I am not against endorsement, but it will have to be the right product and the approach will have to be planned by us.” According to her,

Money is not the driving factor in this enterprise. I am making good progress and there's no reason to be dissatisfied with what we are already doing. How can you endorse a brand if you don't believe in it 100 percent? You can't let a brand tell you what to say, and what not to.
Homemade formula

Festivals are a busy time, as she takes care to upload more videos.
Nisha says because of the money she earns, “mera haath thoda khul gaya hai (I have started spending now).” She takes care to buy new things for her kitchen. “I don't brand shop when we get things for our kitchen, but I try to find the best and the most useful items.”

A team of five people have replaced her husband and sons, who had helped her set up her website. “I am eternally grateful to them. I would not have been able to turn my passion into such a big venture without their support,” she says about her unassuming family.

“My husband would leave for office at 9 am, so we had to shoot the video before that, which meant that I would wake up early and keep everything organised,” Nisha tells me over the phone. Considering none of them were trained to operate a camera professionally, the initial months were tough. They had limited time to capture the cooking process, and if not done well the process would have to be repeated leading to a lot of wastage.

In fact, they had to convert a spare bedroom into a kitchen to improve the video quality with minimum distractions.

Finding purpose

Inspiring her team
But why on earth would a middle-aged couple sacrifice their sleep over something like a YouTube video, considered the preserve of off-the-top, crazy youngsters, who are stealing millions of eyeballs either just unboxing toys (seriously? come on) or making parodies of movies and, in the process, raking in millions of dollars?

“One thing led to another,” Nisha explains. After she and her husband moved to Noida, she quit going to her husband’s office where she was helping out with finance and accounts. “The commute was too much, so I decided to stay at home,” she adds. But unlike the other aunties of her colony, Nisha did not want to while away her time gossiping and watching meaningless television soaps.

“I wanted to do something that was helpful for people,” she tells me. So initially she started by offering tuitions to poor children. But many would drop out and she would have to begin again. Around that time, Nisha came across a food blog and she instantly took to the idea. “I always loved cooking even as a young girl. And when I read the blog that showed pictures of all stages of cooking, it blew my mind,” she says.

Nisha says her husband has been her biggest support.
Without another thought she started her blog in 2007, and what do you know, she was an instant hit. “People would leave comments and feedback,” she recalls. Emboldened, she started taking greater care with her pictures, presentation of the dishes, and explaining the procedure in a simple, uncomplicated ways.

“Soon, people were asking me to put up videos of the dishes. But it took me some time before I gave in and decided to actually shoot for the videos,” she says. Nisha has not looked back since.

Her rustic charm and simple ways in which she explains her recipes endears her to her audience even as the quick and easy recipes with local ingredients made using every-day kitchen equipment leaves the viewers totally satisfied. There’s no pretension and no frills.

She tells me that the biggest challenge while shooting recipes is that you only get one shot to get things right.

You can't uncook an item, so you're running against time to get that perfect shot before you have to move on to the next stage of the recipe. It's not so difficult anymore because I've been at it since a while now, but still there are days when it's tough.


Meal times are always special at Nisha's home. Seen here with her son and husband. Nisha shoots two to three recipes a week, depending on the situation. During festival time when everyone's cooking at home, I tend to produce more.

When she is not shooting, she is experimenting, reading, and preparing. “When I feel ready, I call my team and we shoot. There's a lot to do, so I don't really get much time free even on the days we don't shoot,” she adds.

“YouTube is the way I chase my passion, and age doesn't really matter when it comes to pursuing your passion. There's space for everybody, young or old,” she says.

If you have ever rolled your eyes when people have said ‘follow your passion and the money will follow’, then now’s when you roll them back. For Nisha Madhulika shows that the recipe for success truly lies in doing what you love best.